In the season 3 premiere of Innovation for All, Dr. Marcia Chatelain, author of Franchise: The Golden Arches In Black Americaand professor of History and African American Studies at Georgetown University, explains the complex history of McDonald’s in black America. She explains how the civil rights movement impacted black business ownership and how franchises, like McDonald’s, can be both an economic win and financially limiting for low-income communities.
Food delivery apps like UberEats are putting mom and pop restaurants out of business. In final episode of Season 1 of the Innovation For All podcast, Chris Webb, CEO of ChowNow, shows the actual cost of meal delivery and how ChowNow is trying to mitigate those risks through an alternative business model.
How much food marketplaces charge the host restaurant, on top of the fees they charge the customer
How his experience at Lehman Brothers in 2008 shapes his current skepticism
Why ordering direct from the retailer should always be the consumer’s first option
Does the restaurant know who is buying their food when ordered through a delivery app?
Why are restaurants willing to use delivery apps even when they are unprofitable?
What does a model that puts the restaurant first look like?
Chris has always had an affinity for small and independently owned restaurants. His love of these small businesses and his own family’s small step into the food retail space revealed a passion at the intersection of food and technology.
ChowNow is the leading online ordering and marketing platform for local restaurants. Founded in 2011, ChowNow currently works with 11,000 restaurants nationwide – making it easy for customers to order directly from their websites, ChowNow-built branded mobile apps and third-party websites including Google, Yelp, and Instagram.
Prior to ChowNow, Chris was a founding investor in healthy, fast-casual chain Tender Greens. Chris’ involvement in Tender Greens fueled his mission to put smaller independent restaurants on a level playing field with the national chains when it came to technology solutions, tools, and apps.
Connect with Chris Webb & ChowNow:
Learn more about why third-party food delivery apps are unsustainable for independent restaurants at orderbetter.com.
Innovation For All will be returning for Season 2 in May 2019. Subscribe on Apple Podcasts or your favorite podcasting platform to listen to great episodes in Season 1 and get alerted as soon as Season 2 begins.