How Meal Delivery Apps are Killing Your Favorite Restaurants featuring Chris Webb, CEO of ChowNow

Food delivery apps like UberEats are putting mom and pop restaurants out of business. In final episode of Season 1 of the Innovation For All podcast, Chris Webb, CEO of ChowNow, shows the actual cost of meal delivery and how ChowNow is trying to mitigate those risks through an alternative business model.

You’ll learn:

  • How much food marketplaces charge the host restaurant, on top of the fees they charge the customer
  • How his experience at Lehman Brothers in 2008 shapes his current skepticism
  • Why ordering direct from the retailer should always be the consumer’s first option
  • Does the restaurant know who is buying their food when ordered through a delivery app?
  • Why are restaurants willing to use delivery apps even when they are unprofitable?
  • What does a model that puts the restaurant first look like?

Chris has always had an affinity for small and independently owned restaurants. His love of these small businesses and his own family’s small step into the food retail space revealed a passion at the intersection of food and technology.

ChowNow is the leading online ordering and marketing platform for local restaurants. Founded in 2011, ChowNow currently works with 11,000 restaurants nationwide – making it easy for customers to order directly from their websites, ChowNow-built branded mobile apps and third-party websites including Google, Yelp, and Instagram.

Prior to ChowNow, Chris was a founding investor in healthy, fast-casual chain Tender Greens. Chris’ involvement in Tender Greens fueled his mission to put smaller independent restaurants on a level playing field with the national chains when it came to technology solutions, tools, and apps.

Connect with Chris Webb & ChowNow:

Others Mentioned:

Stay Tuned for Season 2!

Innovation For All will be returning for Season 2 in May 2019. Subscribe on Apple Podcasts or your favorite podcasting platform to listen to great episodes in Season 1 and get alerted as soon as Season 2 begins.

From Homeless to Fashion Tech Entrepreneur: Cassie Betts

Cassie Betts is the founder of District2.Co, a technology company that connects brands/designers with factories to streamline the manufacturing process, and Made In South LA (MISLA), a DevShop Academy. In this episode of the Innovation For All Podcast, learn how Cassie went from being homeless to being called “The Woman Turning South LA into Startup Land” by Forbes.

You’ll learn:

  • How Cassie Betts started her entrepreneurship and coding interests in her youth.
  • Battling Sexism and Racism in the technology industry.
  • Leveraging past experiences and using them for success.
  • What District2 is and its mission.
  • The current state of the fashion industry with regards to innovative technology.
  • How the District2 platform has streamlined the fashion industry process.
  • Challenges faced by the fashion industry with manufacturers.
  • What is Made in South LA (MISLA).
  • How MISLA is trying to change the current economic situation by offering training to high paying tech jobs.
  • Problems of underrepresented minorities in the technology industry and possible solutions.
  • Training approach to help the ill effects of gentrification in communities.

Mentioned:

Connect with Cassie and MISLA:

What would ethical data practices look like? Featuring Amanda McGlothlin

“Tech should be built for good” says Amanda McGlothlin, co-founder and Chief Design Officer at HQ Network, a Los Angeles space start-up providing digital security products and services for individuals and businesses. As a leader in tech, Amanda believes that privacy is a fundamental human right. Hear her tactical, realistic approach to product design that truly protects the user’s privacy.


IN THIS EPISODE YOU’LL LEARN:

  • How VPNs secure your information and prevent unwanted information getting to your devices.
  • How ads and third party tracker are not only annoying, but cost us money and make our technology less valuable.
  • The future of an ad-free user experience.
  • The use of ad-blockers and whether they are as effective as we think.
  • The new privacy laws that protect consumers from data breaches.
  • How companies can exercise more responsibility around their data practices to both protect the user and create success for their business.
  • What product managers and coders can do to support these companies who are willing to change their data practices for good.
  • What dark patterns are and how they apply to data and tracking.
  • Why it’s possible to collect data in moderation and still experience the benefits of analytics.
  • HQ Network’s view of data collecting and their ethical approach to their data practices.
  • A recent Facebook scandal and how it relates to user research.
  • How consumers can protect their data and exercise safety while online.
  • Facebook, as an example of a company that uses less than perfect data practices.

LINKS:

OTHERS MENTIONED:

  • VPN
  • GDPR
  • Facebook
  • iTunes
  • Apple
  • Sally Hubbard
  • Google Analytics
  • Cookies
  • Javascript
  • Stripe
  • App Store
  • Google
  • Enterprise Certificate
  • Instagram
  • WhatsApp
  • Troy Hunt
  • Katharine Hargreaves
  • ARKO
  • Stuart Turner

If you enjoy this episode, you might enjoy my conversation with Sally Hubbard: Google and Facebook are Monopolies: Does it matter?

How can technology help close early education gaps? feat. Cyrena Chih

DESCRIPTION

Today on the Innovation For All Podcast, Sheana chats with Cyrena Chih, formerly the Director of Product & Business Development for Khan Academy Kids. Learn in this episode how digital educational resources can support kindergarten readiness.

Khan Academy Kids is a free app, available on iOS and Android, that offers early-learning development activities for two- to six-year-old kids. It features engaging activities that develop not only the literacy and math skills of the child but also social-cognitive skills. Cyrena discusses the product and business choices they’ve made to ensure their product reaches more low-income children and families. She also describes how to tell whether an “educational” app is really designed with kids in mind.

YOU’LL LEARN:

  • How to design kid-friendly applications
  • What a well-executed adaptive learning program looks like
  • Why they choose to turn from a for-profit to a non-profit
  • How do we choose technology to alleviate early achievement gaps?
  • The importance of parents co-playing with their kids.

LINKS

Others Mentioned

CONNECT WITH CYRENA

On Twitter – @cyrenachih

Why FinTech is failing the poor with Wendy De La Rosa

How can FinTech leverage behavioral economics to help people become more financially secure? Sheana Ahlqvist talks to Wendy De La Rosa, co-founder of Common Cents Lab, a research lab that launches and tests products to help low-to-moderate-income Americans.

IN THIS EPISODE YOU’LL HEAR:

  • What kinds of Fintech products and apps effectively help people budget and save.
  • How certain Fintech apps could be hurting more than helping those below the poverty line.
  • Why lots of common features are ineffective and undermine our interest in savings.
  • Tricks from behavioural economics that anyone can use to get their spending habits in order.
  • How the needs of those in poverty are drastically different and what product managers can do to fit their unique needs.
  • Specific ways to remove friction around SNAP benefits, tax refunds and loan repayments to help people in poverty get ahead.
  • Frequency Budgets vs. Financial Budgets
  • What dark patterns are and how they apply to Fintech products.
  • How “round-ups” can help people save money in the long term.
  • How temptation plays a major role in how people deal with their money.

Sheana and Wendy also talk about Wendy’s course: Designing AI to Cultivate Human Well Being.

LINKS:

OTHERS MENTIONED:

  • Tech Crunch
  • Forbes
  • 30 Under 30 Forbes
  • PBS News
  • MetLife Foundation
  • Uber
  • Lyft
  • SNAP Benefits
  • Ford
  • Amanda McLaughlin
  • Jennifer Aaker
  • Fei Fei Li
  • LinkedIn
  • Facebook
  • Stanford University