How does Google make successful products when their users are infinitely diverse? Head of Product and Business Inclusion at Google, Reena Jana, shares in this episode the ways that this tech giant takes an inclusive approach to serve its users and be sensitive to different cultural norms. Reena shares how some of Google’s best products were modified and improved through inclusive design and research practices. She describes the innovative AI technology that Google is using to help with product inclusion and make the products better for everyone who uses them. She also shares with Sheana some of the challenges they’ve faced along the way.
How can FinTech leverage behavioral economics to help people become more financially secure? Sheana Ahlqvist talks to Wendy De La Rosa, co-founder of Common Cents Lab, a research lab that launches and tests products to help low-to-moderate-income Americans.